Q. Do you ship internationally?
YES, Chanmaya ships internationally to most countries.
Q. How much will it cost to ship my item(s)?
Our mats are shipped by courier service. Shipping cost depends on the destination and is subject to change. You will receive the exact cost at checkout, but here is an approximate indication per region:
USA/Canada – 28-35USD
Australia/NZ – 32USD
Europe – 30-40USD
Middle East (except UAE) – 40USD
South America – 50USD
Africa – 40-50USD
India – 30USD
Far East Asia– 22-30USD
(*cost estimate is based on shipment of one yoga mat)
Q. How long will it take to receive my order?
Delivery times vary based on destination. To give you an approximate idea of timing:
Orders within UAE will be delivered through Fetchr courier service within 1-2 business days.
Orders to countries other than UAE will be shipped directly from our factory warehouse and will be dispatched via courier with the following approximate shipping times:
Australia: 4-5 business days
Europe: 4-5 business days
USA/Canada: 8-10 business days
Middle East (other than UAE): 4-5 business days
South America: 6-8 business days
Africa: 6-8 business days
India & Far East Asia: 4-5 business days
Please also allow for order processing time. UAE orders are fulfilled Sundays to Thursdays between 9am and 5pm (UTC/GMT +4 hours). Our factory processes orders Mondays to Fridays between 9am to 6pm (UTC/GMT +8 hours). It usually takes us between 1-3 days to process an order once it has been placed.
If you need your item(s) expedited for any reason, reach out to us at 00971-4-4323127. We will always do our best to accommodate your needs.
Q. Do you provide a tracking number?
YES, all our orders have tracking numbers. We will email you the tracking number once your item has shipped.
Q. Will I be charged custom/import duties or taxes on my order?
This depends on where you live. Please keep in mind that customs and import duty fees, taxes and any other fees are your responsibility. We do not collect the VAT, duties and/or taxes and unfortunately cannot predict what your particular charges may be. We suggest you contact your customs office for information on duties, taxes and restricted items BEFORE placing an order with us.
Q. Why can’t I order more than 3 mats at a time?
You actually can but you will need to contact us first. We are setting the cap in our online store at 3 mats due to high shipping cost. The overall weight of 3 mats is approximately 7.5 kg. Sending more than 7.5kg via courier service is very expensive. If you want to purchase 4 mats or more at a time, please email us so we can check for the most economic way to get your mats to you.